Terms & Conditions

Effective Date: 2025-12-01
Business Name: Mole Institute
Address: 101-444 Concession St, Hamilton, ON L9A 1C2
Email: contact@moleinstitute.com
Phone: (905) 906-7546

1. Introduction

Welcome to Mole Institute. By accessing our website, booking an appointment, or receiving services from our clinic, you agree to be bound by the following Terms & Conditions. Please read them carefully.

If you do not agree to these terms, you should not use our website or services.

2. About Our Services

Mole Institute provides assessments and removal of moles, skin tags, warts, cysts, and other minor skin lesions.

Our services are offered by trained medical professionals. However:

  • Medical necessity is determined during consultation by the clinician.
  • We reserve the right to refuse or discontinue services if deemed medically inappropriate or unsafe.
  • We do not provide emergency medical care. If you require urgent medical attention, call 911 or visit your nearest emergency department.

3. Website Use

By using our website, you agree to:

  • Provide accurate and truthful information
  • Use the website only for lawful purposes
  • Not attempt to access restricted areas or disrupt website functionality
  • Copy, distribute, or reproduce website content without permission
  • Use our website in a way that violates any Canadian laws

4. Booking Appointments

When booking an appointment, you agree to:

  • Provide accurate contact details
  • Attend your scheduled appointment on time
  • Notify us of any changes to your health relevant to the visit

We may contact you by email, phone, or SMS to confirm or remind you about your appointment. Missed or late appointments may be subject to clinic policies on cancellation or re-booking.

We may request identification or additional information during booking or at the clinic to verify your identity and ensure proper medical record-keeping.

5. Fees & Payments

  • Fees for procedures and treatments will be confirmed at the time of booking or during your initial assessment.
  • Payment is due at the time services are rendered unless stated otherwise.
  • Accepted payment methods may include credit/debit cards, e-transfer, or other approved methods.

6. Cancellations, Rescheduling & No-Shows

To respect our clinicians’ schedules and other patients seeking care, we enforce the following:

  • Cancellations or rescheduling must be made at least 24 hours in advance.

If you need to cancel after the above-mentioned window, please contact us as soon as possible so we can assist you and make the time available for other patients.

7. Medical Disclaimer

While Mole Institute provides medical assessments and treatments:

  • Information on our website is for general educational purposes only
  • Website content should not be treated as personal medical advice
  • You should not rely solely on website information to diagnose or manage any condition
  • All medical decisions should be made in consultation with a qualified clinician
  • All removals performed are cosmetic only and not intended for medical diagnosis or treatment.

We cannot guarantee that every lesion can be removed during the initial visit. Additional sessions or referral to another specialist may be necessary depending on clinical findings.

8. Consent to Treatment

By receiving services at our clinic, you acknowledge and agree that:

  • You have had an opportunity to ask questions about the procedure
  • Potential risks, benefits, and alternatives have been explained
  • Results may vary, and no outcome is guaranteed
  • Some lesions may require biopsy
  • Photos may be taken for documentation and stored as part of your medical record

Your consent may be withdrawn at any time, subject to medical circumstances and safety considerations.

9. Limitation of Liability

To the extent permitted by Ontario law:

  • Mole Institute is not responsible for any loss, injury, or damages arising from
    • The use of our website
    • Delay or cancellation of services
    • Misuse of information
    • Failure to follow post-procedure instructions
  • In no case shall Mole Institute’s liability exceed the amount paid for the specific service in question.

Nothing in this section limits liability for gross negligence or professional misconduct.

10. Third-Party Services

We may use third-party tools for:

  • Booking appointments
  • Processing payments
  • Website analytics and hosting

We are not responsible for the practices or policies of those third-party services.
Please review their terms and privacy policies when interacting with them.

11. Privacy & Data Protection

Your privacy is important to us.
All personal and medical information is handled in accordance with Ontario’s Personal Health Information Protection Act (PHIPA).

Please refer to our full Privacy Policy for details regarding:

  • What information we collect
  • How it is used
  • How it is protected
  • Your rights to access and correct information

12. Children & Minors

Minors must be accompanied by a parent or legal guardian for consultations and procedures.
Consent from a guardian may be required depending on the service and the age of the patient.

13. Intellectual Property

All website content, logos, graphics, and materials are the property of Mole Institute and may not be copied, reproduced, or distributed without written consent.

14. Changes to These Terms

We may update these Terms & Conditions at any time.
Changes will take effect once posted on our website with an updated effective date.

Continued use of our website or clinic services constitutes acceptance of any modifications.

15. Contact Information

For questions about these Terms & Conditions, please contact:

Mole Institute
101-444 Concession St
Hamilton, ON L9A 1C2
Email: contact@moleinstitute.com
Phone: (905) 906-7546

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